If your machine has an issue outside the warranty period or that is not covered by warranty according to our Terms & Conditions and you would like your machine to be picked up from and returned to your home, please buy this service-product and follow the instructions below. Please note that you can alternatively bring the machine yourself to our workshop in Goldach without the according transportation costs. In that case, please do not buy this product here but the Estimate of Costs product "Bring-in Goldach" instead.

 

The Estimate of Costs includes opening your machine, a careful analysis of the problem by our technicians, as well as sending you an offer with the suggested repair works.

The CHF 190 for the estimate of costs cannot be reimbursed, even if you choose not to carry out the proposed repair works.

If based on our suggestion you choose to add servicing of your machine to the repair work, we subtract CHF 70 from the servicing costs.

 

Procedure:

 

1. Please fill in the fields for serial number and problem description during the checkout process and press save. (The 13-digit serial number can be found at the bottom of the machine, as well as on the original packaging and our delivery slip)

2. As soon as we checked your order, we will send you a special transportation box with our carrier Planzer Pakete, from whom you will receive a separate e-mail with tracking and the possibility to make adjustments to the delivery. (If you do not allow us to forward your e-mail address to the carrier company, please leave a comment with your order)

3. Inside the transportation box you will find a sticker with a QR code, which is the return label, and a delivery slip. Place your naked machine inside the box without any loose parts or accessories, slide the delivery slip into the document pocket on the side of the box and stick the return label sticker on top of the box.

4. Inform us once your machine is ready for pickup (stone@kialoa.ch).

5. We will instruct the carrier to pickup your box. Usually, the first pickup attempt will be made on the following day. If you are not at home, the carrier will leave a note in your mailbox with instructions to coordinate the pickup.

6. After we received your machine we will make a detailed analysis and send you an offer. If you accept the offer, we will carry out the needed repair works. For the offered costs you will receive a bill.

7. Once we serviced your machine, we will send it back with the carrier. Please follow steps 3 to 5 to return the empty box to us.