If your ROCKET APPARTAMENTO, ROCKET APPARTAMENTO TCA or LA MARZOCCO LINEA MICRA requires a repair after the warranty period has expired, or develops an issue that is not covered by the warranty in accordance with our General Terms and Conditions, and you would like the machine to be collected from and returned to your home, please purchase this item and follow the procedure described below. Alternatively, you can bring the machine directly to our workshop in Goldach. The cost estimate includes opening the machine, a thorough analysis of the issue by our service team and the preparation of a quotation outlining the recommended repairs. The advance payment of CHF 190 is non-refundable, even if you decide not to proceed with the repair after receiving the cost estimate.

 

Procedure:

 

1. Enter the serial number and a description of the issue during the checkout process and click “Save”. (The 8-digit serial number can be found on the nameplate on the right-hand side of the machine, as well as on the original packaging and the delivery note.)

2. Once we have reviewed your order, we will send you a special transport box via our courier, Planzer Pakete. You will receive a separate email from Planzer containing tracking information and options for managing the delivery. (If you do not consent to us sharing your email address with the transport company, please add a corresponding comment to your order.)

3. Please let us know once your transport box is ready for collection (info@kialoa.ch). We will then send you the return shipping label by email. Please attach it securely and visibly to the transport box before collection.

4. We will instruct the transport company to collect your box. The first collection attempt usually takes place on the following day. If you are not at home, Planzer Pakete will leave a notice with instructions for arranging the collection.

5. Once we have received your machine, we will inspect it and provide you with a quotation. If you accept the quotation, the machine will be repaired accordingly. You will receive an invoice for the additional costs stated in the quotation.

6. Once your machine has been serviced, we will return it to you by courier. Please follow steps 3 and 4 again to return the empty transport box to us afterwards.

 

 

If your Stone espresso machine requires a repair after the warranty period has expired, or develops an issue that is not covered by the warranty in accordance with our General Terms and Conditions, and you would like the machine to be collected from and returned to your home, please purchase this item and follow the procedure described below. Alternatively, you can bring the machine directly to our workshop in Goldach. The cost estimate includes opening the machine, a thorough analysis of the issue by our service team and the preparation of a quotation outlining the recommended repairs. The advance payment of CHF 190 is non-refundable, even if you decide not to proceed with the repair after receiving the cost estimate.

 

If your ROCKET APPARTAMENTO, ROCKET APPARTAMENTO TCA or LA MARZOCCO LINEA MICRA requires servicing and you would like your machine to be picked up from and returned to your home, please buy this service-product and follow the instructions below. Please note that you can alternatively bring the machine yourself to our workshop in Goldach without the according transportation costs.

 

Servicing includes complete descaling as well as replacement of all relevant seals and wearing parts.

Repair works are not included and, if necessary, will be automatically carried out without additional consultation up to an extra cost of CHF 100.00 Should the necessary repair works exceed this amount, we will consult you first.

 

Procedure:

 

1. Please fill in the fields for serial number and problem description during the checkout process and press save. (The 8-digit serial number can be found on the right side of the machine, as well as on the original packaging and our delivery slip)

2. As soon as we checked your order, we will send you a special transportation box with our carrier Planzer Pakete, from whom you will receive a separate e-mail with tracking and the possibility to make adjustments to the delivery. (If you do not allow us to forward your e-mail address to the carrier company, please leave a comment with your order)

3. Inside the transportation box you will find a sticker with a QR code, which is the return label, and a delivery slip. Place your naked machine inside the box without any loose parts or accessories, slide the delivery slip into the document pocket on the side of the box and stick the return label sticker on top of the box.

4. Inform us once your machine is ready for pickup (info@kialoa.ch).

5. We will instruct the carrier to pickup your box. Usually, the first pickup attempt will be made on the following day. If you are not at home, the carrier will leave a note in your mailbox with instructions to coordinate the pickup.

6. Once we serviced your machine, we will send it back with the carrier. Please follow steps 3 to 5 to return the empty box to us.

 

If your machine requires servicing and you would like your machine to be picked up from and returned to your home, please buy this service-product and follow the instructions below. Please note that you can alternatively bring the machine yourself to our workshop in Goldach without the according transportation costs. In that case, please do not buy this product here but the servicing product "Bring-in Goldach" instead.

 

Servicing includes complete descaling as well as replacement of all relevant seals and wearing parts.

Repair works are not included and, if necessary, will be automatically carried out without additional consultation up to an extra cost of CHF 100.00. Should the necessary repair works exceed this amount, we will consult you first.

 

Procedure:

 

1. Please fill in the fields for serial number and problem description during the checkout process and press save. (The 13-digit serial number can be found at the bottom of the machine, as well as on the original packaging and our delivery slip)

2. As soon as we checked your order, we will send you a special transportation box with our carrier Planzer Pakete, from whom you will receive a separate e-mail with tracking and the possibility to make adjustments to the delivery. (If you do not allow us to forward your e-mail address to the carrier company, please leave a comment with your order)

3. Inside the transportation box you will find a sticker with a QR code, which is the return label, and a delivery slip. Place your naked machine inside the box without any loose parts or accessories, slide the delivery slip into the document pocket on the side of the box and stick the return label sticker on top of the box.

4. Inform us once your machine is ready for pickup (stone@kialoa.ch).

5. We will instruct the carrier to pickup your box. Usually, the first pickup attempt will be made on the following day. If you are not at home, the carrier will leave a note in your mailbox with instructions to coordinate the pickup.

6. Once we serviced your machine, we will send it back with the carrier. Please follow steps 3 to 5 to return the empty box to us.

 

If your Stone espresso machine develops an issue within the warranty period which you believe requires a service covered by the warranty* and you would like the machine to be collected from and returned to your home, please purchase this item and follow the procedure described below. Alternatively, you can bring the machine directly to our workshop in Goldach or to a qualified specialist retailer near you without incurring the corresponding shipping costs.

 

Procedure:

 

1. Enter the serial number and a description of the issue during the checkout process and click “Save”. (The 8-digit serial number can be found on the nameplate on the right-hand side of the machine, as well as on the original packaging and the delivery note.)

2. Once we have reviewed your order, we will send you a special transport box via our courier, Planzer Pakete. You will receive a separate email from Planzer containing tracking information and options for managing the delivery. (If you do not consent to us sharing your email address with the transport company, please add a corresponding comment to your order.)

3. Please let us know once your transport box is ready for collection (info@kialoa.ch). We will then send you the return shipping label by email. Please attach it securely and visibly to the transport box before collection.

4. We will instruct the transport company to collect your box. The first collection attempt usually takes place on the following day. If you are not at home, Planzer Pakete will leave a notice with instructions for arranging the collection.

5. Once your machine has been serviced, we will return it to you by courier. Please follow steps 3 and 4 again to return the empty transport box to us afterwards.