Warranty Application for Stone Espresso Machines with Home Pickup

50.00 CHF

If your Stone espresso machine develops an issue within the warranty period which you believe requires a service covered by the warranty* and you would like the machine to be collected from and returned to your home, please purchase this item and follow the procedure described below. Alternatively, you can bring the machine directly to our workshop in Goldach or to a qualified specialist retailer near you without incurring the corresponding shipping costs.

Procedure:

1. Enter the serial number and a description of the issue during the checkout process and click “Save”. (The 8-digit serial number can be found on the nameplate on the right-hand side of the machine, as well as on the original packaging and the delivery note.)

2. Once we have reviewed your order, we will send you a special transport box via our courier, Planzer Pakete. You will receive a separate email from Planzer containing tracking information and options for managing the delivery. (If you do not consent to us sharing your email address with the transport company, please add a corresponding comment to your order.)

3. Please let us know once your transport box is ready for collection (info@kialoa.ch). We will then send you the return shipping label by email. Please attach it securely and visibly to the transport box before collection.

4. We will instruct the transport company to collect your box. The first collection attempt usually takes place on the following day. If you are not at home, Planzer Pakete will leave a notice with instructions for arranging the collection.

5. Once your machine has been serviced, we will return it to you by courier. Please follow steps 3 and 4 again to return the empty transport box to us afterwards.

* If no warranty claim applies in accordance with Kialoa’s General Terms and Conditions, a minimum charge of CHF 140.– based on the cost estimate will be invoiced in addition to the shipping costs. To make a warranty claim, a copy of the proof of purchase must be enclosed.

Product-Nr.

A03455

Details

incl. free** pickup and return